PharmaGuide

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Press F5 or click the refresh button in your browser.

1. Press Ctrl + Shift + Delete
2. Select "Cached images and files"
3. Click "Clear data"
4. Refresh the page

After PHOXBook is updated, the portal reloads itself to load the new version. Let it finish, then carry on.

1. Try other websites
2. Check network cable/WiFi
3. Restart router if needed

Check the Release Notes in your profile menu

Ask your pharmacy manager whether others see the same problem

- Check the Release Notes in your profile menu
- Ask your pharmacy manager whether others see the same problem

The portal could not reach the server to check your permission for the page. Your access has not changed. Click Check again in a moment.

Contact PharmaGuide support at <a href="mailto:support@pharmaguide.ca" rel="nofollow noopener noreferrer" target="_blank">support@pharmaguide.ca</a>

- Note the error message
- Record what page failed
- Contact PharmaGuide support at <a href="mailto:support@pharmaguide.ca" rel="nofollow noopener noreferrer" target="_blank">support@pharmaguide.ca</a>

Contact PharmaGuide support at <a href="mailto:support@pharmaguide.ca" rel="nofollow noopener noreferrer" target="_blank">support@pharmaguide.ca</a> for persistent issues.

PHOXBook pharmacy portal (rx.phoxbook.ca): Troubleshooting when pages don't load properly.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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