Common login issues
Sign-in page not loading
Check your internet connection
Try a different browser
Make sure you are on
https://rx.phoxbook.ca
Password not accepted
Check the email and password you sign in with
Use the reset link on the sign-in page if you forgot your password
Wait a few minutes after several failed attempts, then try again
Signed in, but no store
You see No pharmacy assigned: "Your account isn't linked to a pharmacy yet. Ask your pharmacy manager or head office to add you to a pharmacy, then sign in again."
Ask your pharmacy manager or head office to give you access to your store
Once they have, click Check again
Quick fixes
Step 1: Check your access
Confirm with your pharmacy manager that you have access to the store
If you are covering another store, check that head office granted temporary access for today
Step 2: Clear browser data
Press Ctrl + Shift + Delete
Clear cookies and cache
Try signing in again
Step 3: Try a different browser
Use a different browser to rule out browser-specific issues:
Chrome
Edge
Firefox
Messages you may see
"Your session ended. Sign in again to continue."
You were signed out after a period without activity (15 minutes by default; your organization may set a different time). Click Sign in again. Next time, click Continue session when the Session Expiring warning appears.
Sign-in not accepted
The portal refused the sign-in and shows the reason, for example an account that is not set up or has been deactivated. Contact your pharmacy manager or head office.
Your access could not be checked
"The page you opened needs a permission, and PHOXBook could not reach the server to check it. Your access has not changed." Click Check again in a moment.
No Access
"You do not have permission to access this portal." Ask your pharmacy manager to check your role at the store.
This device is locked
The device was handed to a patient to complete a consent form. Use the hand-back PIN on the tablet screen, or have the staff member who handed it over click Sign in with password. If it cannot be unlocked, follow the steps shown under If you cannot unlock it, starting with Sign out on this device.
Redirect loop
Clear all cookies for
phoxbook.caClose all browser tabs
Open a fresh browser window
Go to
https://rx.phoxbook.ca
Still can't log in?
Contact your pharmacy manager or PharmaGuide support with:
The email you sign in with
Your store number
The error message (if any)
A screenshot of the issue
Need help?
Contact PharmaGuide support at support@pharmaguide.ca for sign-in problems, or your pharmacy manager for store access.