In-portal help
Help Center
Open the Help Center with the ? icon in the header, or from your profile menu, to browse articles and search for answers.
Search
Use Ctrl + K to quickly search for patients and appointments.
Keyboard shortcuts
Press Shift + ? to see all available keyboard shortcuts.
Self-service resources
Release Notes
Open Release Notes from your profile menu to check for:
New features
Fixes
Changes to how a screen works
Contact support
Pharmacy manager
For:
Store access
Permission changes
Training needs
Head office
For:
Settings your head office manages (marked "Set by head office")
Staff booking switched off for your store
Service set-up, such as a service that cannot be booked
PharmaGuide support
Email support@pharmaguide.ca for:
Sign-in problems
Application errors
Feature requests
System outages
Information to provide
When contacting support, include:
Store number: shown under your initials in the header, for example 3000
Your name: and the email you sign in with
Issue description: for example, "Cannot check in patients"
Error message: for example, "Your session ended. Sign in again to continue."
Browser: for example, Chrome 141
Portal version: shown at the bottom of your profile menu
Screenshot: if applicable, with no patient details visible
Emergency issues
For urgent issues affecting patient care:
Contact your pharmacy manager immediately
Use backup procedures if available
Document the issue for follow-up
Need help?
Open the Help Center with the ? icon in the header, or email support@pharmaguide.ca.