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Data not saving

PHOXBook pharmacy portal (rx.phoxbook.ca): Troubleshooting when changes don't save properly.

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Written by William

Common causes

Validation errors

  • Required fields not filled

  • Invalid data format

  • Phone/email format issues

Network issues

  • Connection interrupted

  • Request timeout

  • Server error

Session expired

  • Signed out after a period without activity (15 minutes by default; a Session Expiring warning appears 2 minutes before, with Continue session)

  • Sign-in expired

Quick fixes

Step 1: Check for validation errors

Look for:

  • Red borders on fields

  • Error messages below fields

  • Required field indicators (*)

Fix any validation issues and try again.

Step 2: Check required fields

Ensure all required fields are filled. For a new appointment, that is:

  • First name, last name, date of birth and gender

  • At least one service

  • An email or a phone number

  • The terms box

When a button is greyed out, the reason is written under it.

Step 3: Verify data format

  • Phone: 10 digits or (XXX) XXX-XXXX

  • Email: name@domain.com

  • Date: YYYY-MM-DD or date picker

Step 4: Refresh and retry

  1. Copy important data

  2. Refresh the page

  3. Re-enter and save again

Session issues

If your session expired:

  1. Sign in again

  2. Navigate back to the form

  3. Re-enter your data

  4. Save changes

Persist issues

If data still won't save:

  1. Note the error message

  2. Try a different browser

  3. Contact PharmaGuide support at support@pharmaguide.ca

Need help?

Contact PharmaGuide support at support@pharmaguide.ca for persistent issues.

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