Accessing availability
Open Settings (in the side menu or your profile menu). On the Pharmacy settings page, three sections cover availability:
Store hours (under Store): when your pharmacy is open
Booking hours (under Booking): when each service can be booked
Holidays and closures (under Booking): days you are closed or open different hours
Editing booking hours and closures needs the Availability Filters permission. An area your head office manages is marked "Managed by Head Office — contact your administrator to make changes."
Booking hours
The Weekly Schedule has a card for each day:
An on/off switch for the day
One or more time slots, each with a Start and End time
Each slot's Service Availability: All Services, By Category or Specific services
Copy Monday to All to reuse Monday's hours on every day
There are no separate break times. For a lunch break, split the day into two slots, for example 9:00 to 12:00 and 13:00 to 18:00.
The section also sets:
When can patients start booking? and When should booking close?: the booking window dates
Booking Restrictions: Advance Booking Days and Minimum Notice Hours
Max Bookings Per Day, Max Per Time Slot and Buffer Between Appointments (min)
Holidays and closures
The Holiday Pharmacy Operating Hours card has two buttons:
Add Holiday Closure: Closed for the day (or several days, with an optional end date)
Add Modified Hours: Open different hours that day
Choose a reason for each entry.
Setting availability
Step 1: Select day
Find the day's card in Booking hours.
Step 2: Set hours
Turn the day on
Set the Start and End of each slot
Add another slot if you need a gap in the day
Step 3: Save
Click Save in the save bar at the bottom of the page. Discard undoes your changes.
Tips
Add holiday closures before the holiday
Review your booking hours each season
Tell patients about changes
Need help?
Open the Help Center with the ? icon in the header, or press Shift + ? for keyboard shortcuts.