Accessing services
Open Settings (in the side menu or your profile menu). The Pharmacy settings page opens.
Select Services under Store in the section list
Service configuration
Available services
Your pharmacy's services are set up by your organization. The Service Catalog card lists them, with a search box and Type and Status filters. Each row shows:
Service Name
Type
Duration, with a Custom chip when your store has changed it
Waitlist (vaccine services)
Walk-in
Active: whether the service is turned on at your pharmacy
A gear icon (Settings) for the service's settings
A Turned off in PhoxAdmin chip means PharmaGuide has turned the service off for your store; its switch is locked. A 2 Pharmacists chip means the service needs two pharmacists.
Permissions
Turning a service on or off needs the Enable / Disable Services permission at your pharmacy. Pharmacy managers have it by default, and a manager can delegate it to another staff member. Without it the switch is shown but cannot be changed.
Changing a service's duration, buffer, capability or staffing (the gear icon) needs the Override Duration & Buffer permission at your pharmacy. Without it the settings open but cannot be changed or saved.
Turning a service on or off
Use the Active switch on the service's row, then confirm in the dialog that opens.
Editing a service
Step 1: Open the settings
Click the gear icon on the service's row. The Override Settings dialog opens for that service.
Step 2: Update settings
The dialog has these tabs:
Duration: Override Duration, Duration (minutes) and Override Buffer After
Capability: Track Capability and When No Capable Staff
Staffing: Requires 2 Pharmacists
Waitlist: The waitlist settings (vaccine services only)
The service's description is set by your organization and cannot be changed here.
Step 3: Save
Click Save Changes to apply your changes.
Impact of changes
When you change a service:
New bookings use the new settings
Existing appointments are unaffected
The calendar reflects the change straight away
Tips
Turn services off temporarily instead of asking for them to be removed
Adjust durations based on actual experience
Need help?
Open the Help Center with the ? icon in the header, or press Shift + ? for keyboard shortcuts.