Key Performance Indicators (KPIs) are metrics that measure how well your pharmacy is performing. They're displayed at the top of the Store Reports page.

What it measures: The operating hours in the selected period that are still free for appointments.

Calculation: The store's operating hours (regular hours, or special hours on a day that has them, minus holidays and blocked time) less the hours booked by active appointments.

Why it matters: Shows how much capacity is left.

What it measures: How much of your available capacity is being used.

Calculation: (Booked hours ÷ Total operating hours) × 100. Cancelled and no-show appointments are left out.

Why it matters:

On the card: The bar is green above 70%, amber from 40% to 70%, and red below 40%.

What it measures: Number of appointments whose appointment date falls in the period.

Includes: Every status (scheduled, completed, cancelled, no-show).

Why it matters: Tracks overall demand for services.

What it measures: Appointments where patients didn't arrive.

Calculation: Count of appointments marked as no-show. The card also shows the rate (no-shows ÷ total bookings) and the trend against the previous period.

Why it matters:

What it measures: Appointments that were cancelled.

Includes: Both patient and pharmacy cancellations. The card also shows the rate (cancellations ÷ total bookings) and the trend.

Why it matters: Tracks lost appointments and potential issues.

What it measures: Average time from check-in to completion.

Calculation: Sum of those times ÷ the number of appointments with both a check-in and a completion time. Visits longer than 180 minutes are left out.

Why it matters:

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