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Interpreting charts

PHOXBook pharmacy portal (rx.phoxbook.ca): How to read and understand the Store Reports charts.

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Written by William

Bookings by Type (doughnut chart)

What it shows: Distribution of appointments by service type.

How to read

  • Each slice represents a service category

  • Larger slices = more appointments

  • Hover over slices for exact counts

  • Click a slice to see the services in it

Insights

  • See which services are most popular

  • Identify underutilized services

  • Plan staffing based on service mix

Daily Breakdown (bar chart)

What it shows: Appointment volume over time.

How to read

  • X-axis: Days/dates

  • Y-axis: Number of appointments

  • Each bar is stacked: Completed (green), No Shows (yellow) and Cancelled (red)

  • Click a day to see its status breakdown

Insights

  • Identify busy vs slow days

  • Spot weekly patterns

  • Plan for peak times

Wait Time Statistics (table)

What it shows: Detailed wait time metrics.

Figures

  • Minimum: Shortest wait time

  • Average: Mean wait time

  • Maximum: Longest wait time

  • Measurements taken: How many visits the figures are based on

Insights

  • Track patient experience

  • Identify scheduling issues

  • Monitor for improvements

Appointment Funnel

What it shows: How appointments moved from booked to completed, with a completion rate.

Patient Demographics

Shown when the period has at least 10 patients: Age Distribution, Gender Distribution, Time of Day Preference, Day of Week Preference, Visit Frequency and Services by Age Group.

Downloading a chart

Each chart has a download button for a PDF of that chart. Export → PDF Report downloads the whole report.

Using chart insights

For scheduling

  • Schedule more staff on busy days

  • Open more slots for popular services

  • Reduce hours on slow days

For operations

  • Investigate long wait times

  • Follow up on no-show patterns

  • Optimize service delivery

Need help?

Open the Help Center with the ? icon in the header, or press Shift + ? for keyboard shortcuts.

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